PRODUCTS
"Caution - High Voltage!"
Objectives and requirements
-Cross-location information network
-Central data filing as the basis for optimum customer care
-Meet customers’ needs better
-Make all business
-relevant data available at the press of a button
-Data synchronisation with a power trading system
-Smooth involvement of the field staff
-Approach customers and leads through various channels (telephone, fax, e-mail, letter)
Uses and benefits
-Information can be accessed and changed decentrally from every workstation
-The electronic file contains detailed customer information and projects
-Telephony integration allows calls to be made directly from the system
-Analytical CRM allows to create lists and offers fast
-All in all, an efficient working method, resulting in optimized customer service
-High level of acceptance
-Efficient working method
-Close contact with customers
Conclusion
Stephan Klokow, Head of IT at DONG Energy Markets GmbH:
"The system ensures and efficient working method day in day out, and close contact to out customers. It has been worth it for us to rely on a professional customer management system."
For more info about this case, please download the brochure HERE