Objectives and requirements

-Standardised, consolidated address database

-Electronic member file

-Groupware functions such as calendar, tasks and e-mail to rationalise the administrative work

-Active and purposeful administration of members

-Web portal for the members

-Exchange of information between the members

Uses and benefits

-Reduced effort for updating addresses, members

-update their addresses themselves

-Complete, fault-free, up-to-date data

-Easier, administrative procedures

-Avoidance of double work

-Standardised, consistent advice for members

-Better communication within the institution

-Mutual qualification of the employees

-Incentive for more efficient work

-Documentations of services vis-á-vis the members

-Attraction of resources for the improvement and extension of the range of services

Conclusion

Thomas Dane, Commercial Director DWBO:

"The feedback from the employees was surprisingly positive. This is certainly also due to the fact that we have communicated the usefulness to the employees and the DWBO clearly".

 

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