Objectives and requirements

- EDP program no longer adequate for extensive customer care

-Long decision-making phases and large purchasing quantities require intelligent followups with a reminder function

-Data synchronisation with the field staff and five partner companies

-Exact calculation of repeated procurement dates

-Illustration of all business processes, from preparation of the offer through to order management

-Fast reaction to customer requests through central filing of data and simple preparation of offers

Uses and benefits

-All project information is bundled at one place and available immediately

-Simple address and document linking provide the overview across all current activities

-Follow-ups give reminders about offers

-Data synchronisation with the field staff offers access to electronic customer dossiers during discussion of offer on-site

-Easy and fast preparation of offer documents

-Noticeable improvement of the customer and information management system

Conclusion

Wulf Bopp, Managing Director of ATLAS NORDHESSEN:

"The program runs fast and smoothly. Addresses and documents can be linked with each other easily and data synchronisation with the field staff, our five partner companies or from at home, functions perfectly."

 

 

For more info about this case, please download the brochure HERE