What exactly is customer relationship management?
“Customer Relationship Management (CRM) is about strategically managing all interactions with your business relationships”
Customer Relationship Management is a commercial strategy which has the goal to create durable and profitable relations with customers. Nowadays CRM is being introduced in every market and company sectors, and it is becoming more and more xRM – Anything Relationship Management.
The CRM’s advantages:
As well as satisfied customer and employees, CRM creates durable relations able to guarantee your company the commercial success. With that simple formula, competitive advantages are now possible, opening at the same time to new markets and opportunities. Look at the advantages for your company with CRM: